This Privacy Policy outlines the commitment of Flora Health Services, operating under Flora Health Services (ACN 30 679559623) (“Flora Health Services”, “we”, “us”), to safeguard the privacy of the personal information we gather about you, including via this website (“www.florahealthservices.com.au”) and through our other business activities or directly from you. We encourage you to read this Privacy Policy carefully and to reach out to us using the contact details below if you have any inquiries. By providing us with your personal information, you affirm that you have had the opportunity to review this Privacy Policy and that you accept its terms, consenting to the collection, use, retention, and disclosure of your personal information as described. If you choose not to provide your personal information, you are not obligated to do so, but this may impact your use of our website.

1. TYPES OF PERSONAL INFORMATION WE COLLECT
The personal information we may collect includes:
• Identity data (such as your name and username or similar identifier)
• Contact data (including your billing and delivery addresses, email address, and phone number)
• Transaction data (details about payments to and from you and other information regarding products purchased from us)
• Technical data (such as your internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technologies on the devices you use to access our website);
• Profile data (including your username and password, purchases or orders you have made, your interests, preferences, feedback, and survey responses)
• Usage data (information about how you use our website, products, and services)
• Marketing and communications data (your preferences for receiving marketing communications from us and our third parties).

2. HOW WE COLLECT PERSONAL INFORMATION
We gather this information when you inquire with us (for example, via Instagram, Facebook, email, phone, or in person), purchase a product or service from us, or submit a contact inquiry on our website. We are dedicated to collecting personal information through lawful and fair means and only from others when it is unreasonable or impractical to obtain specific information directly from you. We collect personal information about you from:
• You
• Your health care team
• Searches and inquiries
• Your use of our website
Third parties may also utilise cookies, web beacons, and similar technologies to collect or receive information from our website or from you and from other online sources, using that information to deliver measurement services and targeted advertising (such as the Facebook pixel, Google Analytics, and AdWords). If we receive your personal information from third parties, we will safeguard it as outlined in this Privacy Policy. We will destroy or de-identify information if we believe it has been provided to us unlawfully or unfairly.

3. WHY WE COLLECT, HOLD, USE, AND DISCLOSE PERSONAL INFORMATION
We collect, hold, use, and disclose your personal information as reasonably necessary for us to perform our essential functions and activities, including the following purposes:
• To contact and communicate with you
• To provide goods and/or services to you
• To maintain a database of customers, subscribers, or similar entities
• To market to you and others, including remarketing (this may involve the use of a Facebook pixel or similar technology to display our ads to you elsewhere online, for example, on Google or Facebook)
• For internal record keeping
• For communication with your health care team
• For statistical purposes
• As required by law
When we disclose your personal information to third parties for these purposes, we will strive to ensure that their privacy policies align with similar privacy protection standards and/or request that the third party adhere to this Privacy Policy regarding the handling of your personal information. We will also take care to ensure that the personal information we disclose is accurate, up-to-date, complete, and relevant. We will not use or disclose personal information for direct marketing purposes unless you have consented to the use or disclosure of your information for that reason. Please be aware that we will not disclose your personal information for any purpose other than the one for which it was collected without your consent, unless required by law.

4. USE OF COOKIES
As you may know, a cookie is a small text file placed on your computer to help us remember your preferences, such as your login information or location. Cookies are used for various purposes. We use cookies to facilitate and expedite your use of our website. Additionally, we use cookies for security reasons to protect your online experience. We and our third-party vendors may also use cookies to show you advertisements elsewhere on the internet.

5. LINKS TO OTHER SITES
To assist you in finding more information, we may include links to other useful websites on our site. Please note that this Privacy Policy only applies to the information we collect on our website (not on any other site). As we do not control data collection on those other sites, our Privacy Policy will not apply. We cannot guarantee the privacy practices of external websites, so we encourage you to read their privacy policies before providing them with your personal information.

6. HOW YOU CAN ACCESS AND CORRECT YOUR PERSONAL INFORMATION
Access: You can request details of the personal information we hold about you. We will respond to any access request within a reasonable timeframe.
Correction: If you believe that any information we hold about you is inaccurate, outdated, incomplete, irrelevant, or misleading, please contact us using the details below. We rely on you to inform us when your personal information changes. We will aim to promptly correct any information found to be inaccurate, incomplete, or outdated and will notify you of the correction unless it is impracticable or unlawful to do so.
Deletion: If you wish for us to delete personal information we hold about you or to refrain from collecting information from you for a specific purpose, such as targeted advertising, please contact us using the details below. Please note that if we agree to delete your information, it may not be possible to completely erase your information due to backups and records of deletions. We will functionally delete the information and will not sell, transfer, or use your personal information in any manner going forward. We will respond to any request to access, correct, or delete information within a reasonable timeframe.

7. HOW WE MAINTAIN THE SECURITY OF YOUR INFORMATION
While we employ commercially reasonable measures to maintain a secure website and business, electronic communications and databases are subject to errors, tampering, and breaches, and we cannot guarantee that such events will not occur. We will not be liable for any such incidents. In the event of a data breach involving your personal information that is likely to cause you harm, we will notify you as soon as possible after the incident in accordance with our obligations under the Privacy Act and related legislation.

8. HOW TO MAKE A COMPLAINT ABOUT A PRIVACY BREACH
If you believe that we have violated this Privacy Policy and wish to file a complaint, please contact us using the details below. If you are not satisfied with our response, the Office of the Australian Information Commissioner may be able to assist you in reviewing our decision. Contact the OAIC for further information.

9. CHANGES TO THIS POLICY
If we decide to amend our Privacy Policy, we will notify you by posting the changes on our website.

CONTACT DETAILS
For any questions, please reach out to us at:
Laura Otton
[email protected]
This Privacy Policy was last updated: 13/10/2024